Privacy Policy
Last updated: March 30, 2026
INSUBORD ("we," "us," or "our") operates a multi-tenant SaaS platform that enables businesses to manage content, client portals, payments, and communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information in the following ways:
- Account information: When you register, we collect your name, email address, and password. Business accounts may provide company details, addresses, and phone numbers.
- Payment information: Payment card details are collected and processed directly by our payment processors (Stripe and Square). We do not store full card numbers on our servers.
- Usage data: We automatically collect information about your interactions with the platform, including pages visited, features used, and timestamps.
- Content you provide: Files, images, text, and other content you upload or create on the platform.
2. Third-Party Services
We use the following third-party services that may process your data:
- Stripe: Payment processing, subscription management, and billing. Stripe's privacy policy applies to payment data they process.
- Square: Point-of-sale and payment processing for applicable business accounts.
- Cloudflare: Content delivery, DNS, security, and video streaming services. Cloudflare may process request metadata for performance and security purposes.
- OpenAI: AI-powered features including content generation and assistance. Prompts sent to OpenAI are subject to OpenAI's data usage policies.
3. How We Use Your Information
- Provide, maintain, and improve our platform
- Process transactions and send related information
- Send administrative messages, security alerts, and support communications
- Personalize your experience and deliver relevant content
- Monitor and analyze usage trends to improve the platform
- Detect, prevent, and address fraud or technical issues
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal, tax, or compliance purposes. Anonymized and aggregated data may be retained indefinitely for analytics.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at the address provided below.
6. Cookies
We use essential cookies to operate the platform. These include authentication tokens and tenant identification cookies. For full details, see our Cookie Policy.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS), secure authentication, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our platform is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
INSUBORD
Email: privacy@insubord.com